Week 2 Part A: Communication Between Business & Consumer

As social media evolves and expands communication becomes so much easier and getting support is almost instant. With social media, people are able to repost content and share amongst thousands of people to try and solve a problem or possibly find an individual. For example, when someone goes missing or a suspect is on the loose and they have a description it’ll be blasted all over social media, and more and more people will repost it. The information is then spread worldwide in a matter of days. With social media, any questions that are asked will be answered and it won’t take long at all if it targets the right people. This is much different than communication in the past back then it wasn’t as widespread and information was limited. 

In terms of reviews on companies, that’s a form of communication that’s well needed. Without the option of giving a review, companies will not be able to update and satisfy their customers' needs and their applications and products would lack trust and credibility. Customers can even read reviews of others to solve their own problems or resolve issues with others. With reviews, you are able to determine if the product is something that will truly be beneficial to you. I like the example in chapter 1 with Neutrogena. A customer reached out wanting their products, but they don’t have distributors in the customer's area. That communication is important because the client knows that Neutrogena will eventually expand to their location and the customer isn’t left wondering why they aren’t able to obtain any of their products.

I normally don’t leave reviews unless I absolutely love the product or if it completely disappointed me. I'm always 100 percent honest with my reviews to give people an idea of the decision they make. I always appreciate people who are honest with their reviews and give us the real, so I do the same. I don’t write reviews out of anger nor am I biased. I make sure I’m always fair, at the end of the day I want everyone and companies to grow and expand. You gain nothing from hating on people, so instead help them and give them the critic that they need.

If it was my own business I would be sure to respond to all customers accordingly. If someone left a negative review I would find out what the issue is so we can resolve it and hopefully turn that into a positive experience for the customer because they know that we care. If the review was good I thanked the customer for believing in our products and leave a good impression to build strong relationships. Most of my reviews would be on Amazon, I remember recently I bought a stand for my microphone that was absolute dogshit and so I was honest with my review. I didn’t say those same words because I didn’t want to bash their product but I simply stated that I wasn’t happy with the product and the issues that I had with the item. I also bought some parts for my computer and different accessories on amazon that I truly love and so I left positive reviews letting people know it’s credible and you can purchase those certain products with confidence.